• How to Unsubscribe?

  How to Unsubscribe? You've got two easy ways to do it: Head over to My Profile, click on Account, and then hit Cancel Subscription: This way, we'll set your cancellation to kick in at the end of your current billing cycle. Or, just chat with our friendly support team, and we'll take care of it right away for you! 😀 || Just a heads-up: We'll keep your videos and related dataFew readers

• Security

  What is the security tab and what is it for? 🤔 The Security tab provides extra protection for your VSLs. You register your domains and, after that, your videos will not be able to run on domains that are not registered in your panel. Attention: Registering your domains is important to prevent others from using your videos. If that happens, you may even suffer financial losses by consuming plays on VTurb. How do I add my domain? In the top-right corner, click on Security. ![]Few readers

• Learn to Use Members and Permissions

  Learn to Use Members and Permissions To add other people as Members and define their Permissions, you can follow two paths: Option 1: Click on Settings -> Members -> Add Members Option 2: Add the member directly to the desired video folder (by clicking on Permissions icon within the folder). ![](https://storage.crisp.chat/users/helpdesk/website/-/3/9/0/a/3Few readers

• Payment Methods We Accept

  Payment Methods We Accept Payments are currently made using VISA or MASTERCARD **credit **cards. 💳 After payment, your invoice will be sent to the email registered in your account within 30 days! If you need the document sooner, just reach out to our support team, and we’ll try to speed it up for you!Few readers

• How to register another card on the platform?

  How to register another card on the platform? Registering another payment card is super simple: Click on your name at the top right of the dashboard, then select “Billing”. Then, just click on Add Payment Method and fill in the fields: Finally, just click Save! You can register moreFew readers

• How Does Subscription Upgrading Work?

  How Does Subscription Upgrading Work? At VTurb, we offer subscription plans tailored to your video play needs. Here’s a quick guide on how payments, additional play usage, and upgrading works. Understanding Plans and Subscription Periods Our subscriptions are billed at the beginning of each period, meaning when the plan renews. Each subscription period lasts 30 days from the date of signup or renewal. During this time, your plan includes a set number of plays, and any usage that exceFew readers

• Looking to get a refund?

  Looking to get a refund? No worries! If you need a refund on a payment, just shoot us a message through the chat on our platform. We got you.Few readers

• Is it possible to pause the subscription?

  Is it possible to pause the subscription? Currently, we do not offer the option to pause the subscription. However, if you need to temporarily suspend your subscription, you can choose to Cancel it, as described in this article. Important: Your access data, videos, and metrics will be preserved for up to 30 days after cancellation. To reactivate your account, simply subscribe again using the same email. If youFew readers

• I requested a refund! What now?

  I requested a refund! What now? Your refund is processed directly to the credit card used for payment! It may take 5 to 10 business days to be completed. If you have any questions, feel free to reach out to us via chat.Few readers

• Need to switch up your account info?

  Need to switch up your account info? Wondering how to tweak your account details? Here's the drill: Click on your name, then hop into "My Profile." Just to paint a picture, let's say you're updating your email: Type in your fresh email in the "Email" box and hit "Update Info" to seal the deal. ![](https://storage.crisp.chat/users/helpdesk/website/390a843820d6ba00/alterar-dados-2_ofFew readers

• Managing Your VTurb Account

  Managing Your VTurb Account Keeping your account information up to date and secure is essential to ensure the safety of your account and the proper functioning of your VTurb access. In this article, you'll learn how to manage your account settings, including updating your personal information, changing your password, enabling two-factor authentication, and signing out of active sessions. How to Access Your Account Settings Log in to your VTurb account. Click your profile picture in the uppeFew readers