Learn to Use Members and Permissions

With the Members and Permissions feature, you can add other people to your VTurb account and define which areas and content they can access.

How to add a new member

To add other people as Members and define their Permissions, you can follow two paths:

Option 1: Click Settings → Members → Add Members

Option 2: Go to My Videos → Open the desired folder → Click the members icon next to the "New Folder" option → Enter the member's email → Select the desired permission level.

The member will only have access to the videos and content available within the selected folder, according to the permission granted.

Configuring permissions

1. Define the Name, Email, and Permission

Administrator: Has full access to the account, including videos, A/B Tests, Security, Finance, Conversions, and Members.

Common User: Allows you to configure specific permissions for each area of the account, defining which resources the member can access.

2. Customize Access (for Common Users)

When selecting Common User, you can define which areas of the account the member will have access to, including folders and videos.

General Dashboard Access Permissions

For areas such as A/B Tests, Security, Finance, Conversions, and Members, you can choose between:

• No Access
• View
• Edit

Video and Folder Permissions

For Common Users, video access is controlled exclusively at the folder level. If the member is not added to any folder, they will not have access to view videos.

You can grant the following access options individually for each folder and subfolder within your video area:

• No Access
• View
• Upload (Allows viewing and uploading new videos)
• Edit (Allows viewing, uploading, managing, and editing videos)

If you grant a specific permission to an internal folder and then change the access level of the folder containing it (root folder), a confirmation modal will appear.

Accepting an invitation

After sending the invitation, it will remain with the status Pending until the new member accepts it.

The invited user will receive an email requesting confirmation.

After clicking "Accept Invitation", the user will be redirected to the VTurb dashboard.

Once accepted, the member's status will change from Pending to Active.

The new member has now been added to your account!

Important: If you want to edit the permissions granted to an invited member, resend the invitation, or remove the member from the team, simply click the three dots next to the member's email.

If you are a member/owner of more than one VTurb account, you can choose which account you want to access by clicking the icon in the top-right corner and selecting "Switch Organization".

Removing your own access from an organization

A member can also remove their own access from an organization. To do so, simply go to Settings → Account → Organizations → Leave an organization and select the organization you want to leave.

After clicking "Leave an organization", select the organization you want to leave and click "Leave".

If you need any help with the Members and Permissions section, feel free to reach out to us through the chat!

Updated on: 09/28/2026