• Security

  Security Hey there! The Security tab is your go-to for some extra shield on your VSLs. Just pop in your domains, and then your vids won’t play on any sites not on your approved list. Quick tip: Make sure you list all your domains. This way, nobody can hijack your videos. If they do, you could end up with a surprise bill from those extra plays on VTurb. Head to the top right, click on My Profile, and then hit up Security. (https://storage.crisp.chat/users/helpdesk/website/Few readers

• Payment Methods We Accept

  Payment Methods We Accept Payments are currently made using credit cards of all brands, except ELO and American Express cards. 💳 After payment, your invoice will be sent to the email registered in your account within 30 days! If you need the document sooner, just reach out to our support team, and we’ll try to speed it up for you!Few readers

• How to Unsubscribe?

  How to Unsubscribe? You've got two easy ways to do it: Head over to My Profile, click on Account, and then hit Cancel Subscription: This way, we'll set your cancellation to kick in at the end of your current billing cycle. Or, just chat with our friendly support team, and we'll take care of it right away for you! 😀Few readers

• Is it possible to pause the subscription?

  Is it possible to pause the subscription? Currently, we do not offer the option to pause the subscription. However, if you need to temporarily suspend your subscription, you can choose to Cancel it, as described in this article. Important: Your access data, videos, and metrics will be preserved for up to 30 days after cancellation. To reactivate your account, simply subscribe again using the same email. If youFew readers

• I requested a refund! What now?

  I requested a refund! What now? Your refund is processed directly to the credit card used for payment! It may take 5 to 10 business days to be completed. If you have any questions, feel free to reach out to us via chat. 😀Few readers

• Need to switch up your account info?

  Need to switch up your account info? Wondering how to tweak your account details? Here's the drill: Click on your name, then hop into "My Profile." Just to paint a picture, let's say you're updating your email: Type in your fresh email in the "Email" box and hit "Update Info" to seal the deal.Few readers

• Want to add another card to your account?

  Want to add another card to your account? Here's the scoop: Up top on the dashboard, click your name on the right. Then, drop into “My Profile.” On the left sidebar, give "Payment Method" a click, and then spot the “Add” option. Pop in your card details, and just like that, you're good to go! Oh, and a quick noFew readers

• Looking to get a refund?

  Looking to get a refund? No worries! If you need a refund on a payment, just shoot us a message through the chat on our platform. We got you. 😀Few readers

• How to Add Members to My Account?

  To add others as Members and set their Permissions, you need to: Click on Settings -Members -Add Members Add the new member's Name, Email, and Permission. They can be a Viewer, Editor, or Admin. Viewer: Can access pages and view information. Editor: Can access settings and administrative pages. Admin: Can access all pages and perform all actions. For the person who invitFew readers

• How Does Subscription Upgrading Work?

  How Does Subscription Upgrading Work? At VTurb, we offer subscription plans tailored to your video play needs. Here’s a quick guide on how payments, additional play usage, and upgrading work. Understanding Plans and Subscription Periods Our subscriptions are billed at the beginning of each period, meaning when the plan renews. Each subscription period lasts 30 days from the date of signup or renewal. During this time, your plan includes a set number of plays, and any usage that exceeFew readers