> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vturb.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Upload Didn't Hit 100%! What's Next?

# Upload Didn't Hit 100%! What to do??

Sometimes, uploads can get a bit tricky. Let's break down the usual suspects:

* Video Size
* Unsteady Internet Connection
* Encoding Error
* Corrupted Video

**Video Size**

Trying to upload a hefty video (around 2GB or larger)? Compression issues might arise, hindering the upload process.

**How to fix?**

The quickest fix is to refresh your dashboard and attempt the upload again. If you're still hitting a wall, give us a shout in the chat for assistance!

**Unsteady Internet Connection**

We get it; sometimes, internet signals waver, making it near impossible to upload (or download) videos.

**How to fix?**

If you suspect this might be the issue, reach out to our support team. We can handle the video upload for you.

**Encoding Error**

This issue pops up when the upload seems to be stuck in an eternal "processing" state, just like in the image below:

![](https://storage.crisp.chat/users/helpdesk/website/390a843820d6ba00/untitled-50_1aaknlw.png =821xauto)

**How to fix?**

* First, delete the troublesome video.
* Clear your browser's cache (on Windows, try Ctrl + F5; on Mac, Command-F5 should do the trick).
* Give the video upload another shot!

**Corrupted Video**

If your video is perpetually "processing" and you've ruled out an encoding error, there's a solid chance your video file is corrupted.

**How to fix?**

A quick test: try playing the video directly from your computer files. If the video's indeed corrupted, it won't play anywhere. The only way out is to re-convert your video using your video editor.

If you've run through all these checks and you're still stuck, don't hesitate to ping us in the chat! We're here to help.